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Client Success / Support Intern

As Client Success Intern you’ll provide support to our clients and partners by working with our Datatrics platform.

Enschede / Internship

Datatrics is a SaaS platform for marketers that makes all corporate marketing communication relevant. This results in greater levels of conversion and thus higher sales. Datatrics links all internal data sources of a company (Analytics, Socials, CRM, etc.) and then combines these with external data sources (traffic data, weather data, open data, etc.). Using this data, we then create 360-degree customer profiles. Our clients then have the ability to personalize content on their website, in e-mail marketing and in advertising. Our focus is on two branches: E-commerce & Retail and Travel & Leisure.

Today our team consists of more than 35 colleagues, located in the Netherlands (HQ) and Italy. 

 

Client Success / Support Internship

As Client Success / Support Intern you’ll provide support to our clients and partners by working with our Datatrics platform. A technical background isn’t essential, but were looking for someone who’s willing to learn how our platform works in technical terms. Client satisfaction is a cornerstone of this role. 

You’ll support the clients by e-mail and our internal ticketing system, but also by telephone contact. You’re the support for the linchpin of the organisation and you feel also responsible for the end result.

 

Your responsibilities

  • You’re the first point of contact for clients and have a coordinating role.
  • Supporting activities for a successful implementation of Datatrics for new customers.
  • Offering support in different ways on a daily basis. This mainly concerns questions about the operation of our platform, offering assistance with implementation, connecting the various systems/channels that a customer uses and placing various scripts.
  • Celebrate successes with the client.
  • Monitoring the progress of our existing customers.

 

What do we ask of you

  • You’re currently enrolled for a study such as Business Information Management
  • HBO level of working and thinking
  • Excellent communication skills
  • Fluent in English and Dutch, both written and verbal
  • No-nonsense and proactive attitude
  • Motivated, enthusiastic, curious, inquisitive humor

 

What we offer

  • An interesting international internship with a wide range of tasks
  • A good internship allowance
  • Working in a great team at a young and dynamic company
  • Daily fresh lunch



Are you ready for a challenge? Apply now!

Please contact us with your information and we will get back to you as soon as possible.

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