Client Success / Support Intern
As Client Success Intern you’ll provide support to our clients and partners by working with our Datatrics platform.
Datatrics, a Dutch predictive marketing platform with the mission of aggregating marketing and technology to allow marketers to exploit the power of data and artificial intelligence, is looking for a Client Success Support Intern.
As Client Success Support Intern you’ll receive a special assignment: We measure our Net Promoter Score (NPS) twice a year and want to apply this measurement structurally. You’ll therefore be responsible for investigating the options for structurally measuring this and how we would be able to apply this. If it’s possible within the time frame, you can also implement this yourself. Additionally, you’ll be giving our clients and partners support by using our Datatrics platform. A technical background isn’t essential, but we are looking for someone who is willing to learn how our product works in technical terms. Client satisfaction is a cornerstone of this role. You’ll support the clients by e-mail and our internal ticket system, but also by telephone contact. You are the support for the linking pin of the organisation and you have a strong sense of responsibility towards the end result.
As a Client Success Support Intern you will be reporting directly to the Head of Client Success and your main responsibilities will be:
- Working on the structural implementation of our NPS.
- Being the first point of contact for clients and have a coordinating role.
- Supporting activities for a successful implementation of Datatrics for new clients.
- Offering support in different ways on a daily basis. This mainly concerns questions about the operation of our platform, offering assistance with implementation, connecting the various systems/channels that a client uses and placing various scripts.
- Celebrating success with the client.
- Monitoring the progress of our existing clients.
About Datatrics’ Platform
Datatrics is a SaaS platform for marketers that makes all corporate marketing communication relevant. This results in greater levels of conversion and thus higher sales. Datatrics links all internal data sources of a company (Analytics, Socials, CRM, etc.) and then combines these with external data sources (traffic data, weather data, open data, etc.). Using this data, we then create 360-degree customer profiles. Our clients then have the ability to personalize content on their website, in email marketing and advertising. Our focus is on two branches: Ecommerce & Retail, and Travel & Leisure.
Today our team consists of more than 45 colleagues/employees, located in the Netherlands (HQ) and Italy. At Datatrics we have four teams: New Business, Marketing, Development and Client Success. You will be part of the Client Success team which is based in our headquarters in Enschede, the Netherlands.
- You’re currently enrolled in HBO/Bachelors program, preferably HBO-ICT Business.
- Excellent communication skills.
- Fluent written and spoken linguistic ability in Dutch and English.
- No-nonsense and proactive attitude.
- Motivated, enthusiastic, curious, inquisitive humor.
What we offer
- An interesting internship with a wide range of tasks.
- A good internship allowance.
- The chance to work in an international and fun team at a dynamic and fast-growing company.
- Lots of opportunity for further growth.
- Fresh daily lunches.
Are you ready for a challenge? Apply now!
Please contact us with your information and we will get back to you as soon as possible.