Customer Success Coordinator
As Customer Success Coordinator you, together with your colleagues, will be ensuring that the Datatrics platform is optimally deployed by the customer.
Do customer contact and leading implementations in the right direction inspire you? Do you want to join us in making sure that all of our customers are able to use the Datatrics platform as successfully as possible? Then read more about your possible future role with us as a full-time Customer Success Coordinator!
As Customer Success Coordinator you, together with your colleagues, will be ensuring that the Datatrics platform is optimally deployed by the customer. You translate the commercial wishes of the customer into possibilities within our platform. We’re looking for someone with basic technical knowledge who’s willing to learn how our product works in technical terms. Customer satisfaction is the cornerstone of this role. After implementation, you maintain contact with our customers and support them by email, our internal ticketing system, and by telephone to ensure that they’re satisfied with our solution!
As a Customer Success Coordinator, you’ll be reporting directly to the Manager Customer Success and your main responsibilities include:
- Being the first point of contact for customers and having a coordinating role.
- Ensuring successful implementation of Datatrics with new customers.
- Being able to switch from one project to another.
- Offering support in different ways on a daily basis. This mainly concerns questions about the operation of our platform, offering assistance with implementation, connecting the various systems/channels that a customer uses and placing various scripts.
- Monitoring the progress with our existing customers.
- Celebrating success with the customer.
Datatrics is a customer data platform for marketers that makes all marketing communication relevant. Datatrics links all internal data sources of a company (Analytics, Socials, CRM, etc.) and then combines these with external data sources (traffic data, weather data, open data, etc.). Using this data, we then create 360-degree customer profiles. Our customers then have the ability to personalize content on their website, in email marketing and advertising. Our focus is on four branches: E-Commerce & Retail, and Travel & Leisure, Recruitment, and Lead Generation.
Today our team consists of more than 45 colleagues/employees, located in the Netherlands (HQ) and Italy. At Datatrics we have four teams: New Business, Marketing, Development and Customer Success. You’ll be part of the Customer Success team based in our headquarters in Enschede, the Netherlands.
- Graduated at an MBO or HBO, preferably in ICT Business or equivalent.
- Experience in working with SaaS solutions and/or experience in an e-commerce working environment.
- Fluent in Dutch & English, both written and verbal.
- Affinity with Google Analytics and Google Tag Manager.
- You have a strong orientation towards customers, problem-solving skills and communicative skills.
- You have experience with managing different projects and cope well with stress.
What we offer
- A good salary and benefits package.
- Working in an international and fun team at a dynamic and fast-growing company.
- Lots of opportunities for further growth.
- Fresh daily lunches.
- Several annual team/group events.
If this sounds like something for you then don’t hesitate to click the APPLY button and we will get back to you as soon as possible. Even if you don’t meet all the qualifications, we still encourage you to apply. Just be sure not to wait too long considering the end date to apply for this position is the 3rd of April 2020. We can’t wait to review your application!
Are you ready for a challenge? Apply now!
Please contact us with your information and we will get back to you as soon as possible.